Topic	Question	Ask
Quick Guides	Step-by-Step instructions on Registration
	Is the registration free of charge?
	Step-by-Step instructions on Depositing
	Step-by-Step instructions on Withdrawing
Deposits / Fund Transfers / Withdrawals	How do I deposit funds into EcoCard?
	Can I deposit to my EcoCard with other payment methods?
	Do I have to pay the deposit charges?
	Does EcoCard accept only US dollar deposits?
	I forgot to include my EcoCard account number to the Payment Details when I was depositing money. How should I act?
	I have deposited money, but my EcoCard has not been credited yet. What happened?
	How do I manage funds on my EcoCard?
	I would like to make a withdrawal from my EcoCard. How can I do this?
Paying with EcoCard	How can I pay to one of your merchants?
	My EcoCard is in one currency, but my account with one of your Merchants is in another currency. How should I act if I want to pay with EcoCard?
Registration / Login	I am experiencing problems logging into my EcoCard. What have I done wrong?
	I have a problem logging into my account with one of your merchants. What should I do?
	Why am I asked to fill in Secret Question during registration?
	I forgot my password. What should I do?
	I forgot my User Name. What should I do?
	I have not received my Password. What should I do?
	How do I log into my EcoCard Account?
	What are the requirements / restrictions for the "Password" field?
General Questions	What is EcoCard and where I can use it?
	How secure is Eco?
	What makes EcoCard different from other payment tools?
	What are your fees?
	Can I call you?
	I want to close my EcoCard. What should I do?

Contact our customer support if there is no answer to your question here.

Quick Guides
Step-by-Step instructions on Registration	Go to www.ecocard.com and press the "Registration" button; Provide email address; Choose your User Name and password; Insert your Password Recovery Information (Secret Question and Answer); Choose the currency of your EcoCard account; Type the Verification Code; Read and agree to the Eco Terms and Conditions and proceed with “Next”. Enter your personal information into the required fields Click `Next` Select your country of residence from the drop down menu Enter your address & phone number information into the required fields Click `Next` Select the type of your Identity document from the drop down menu Enter the information of your identity document into the required fields Click `Next` Click “Continue”. Follow the instructions: activation details are being sent to your email. Note that if you have not received registration email, you should double check that your e-mail address is correct and working and register once again.
Is the registration free of charge?	Yes, the registration is free of charge.
Step-by-Step instructions on Depositing	Once your EcoCard is created and activated, funds can be deposited. Go to the "Login" Section on www.ecocard.com and using User Name and Password sign into EcoCard Account. Choose "Money Deposits" Section from the left-hand menu. The page will display a list of deposit methods and detailed instructions. To make a deposit to EcoCard please: Choose the deposit method Read instructions and make a print-out if necessary Make a deposit according to the instructions Confirm your deposit (only for Bank Deposits) Please refer as well to question on "How do I deposit funds into EcoCard?" For Bank Deposits, your EcoCard account number should be inserted in to the "Payment Details" in the payment order.
Step-by-Step instructions on Withdrawing	Go to the "Login" Section on www.ecocard.com and using User Name and Password sign into EcoCard Account. Choose "Withdraw" Section from the left-hand menu. Withdrawals can be performed by Wire Transfer only. Before submitting a new request a Payment Option (i.e. Bank Account details) should be added. There is no need to add new Payment Option if it has been already added. The withdrawal request is processed within 3 business days. During these three days you may request to cancel the withdrawal and funds will be credited back to the EcoCard Account.

Deposits / Fund Transfers / Withdrawals
How do I deposit funds into EcoCard?	Please refer to Step-by-Step instructions on Depositing. You can deposit to your EcoCard using one of the following methods: Bank deposit Credit Card EFT (available for Canadian residents) For deposit methods instructions, log into your EcoCard and go to the "Money Deposits" section. For Bank Deposits, your EcoCard account number should be inserted in to the "Payment Details" in the payment order.
Can I deposit to my EcoCard with other payment methods?	Unfortunately, there are no other options except for methods listed in the previous question.
Do I have to pay the deposit charges?	Yes. All deposits to EcoCard are subject to the respective payment method’s charges. The charges vary depending on the method you choose and are payable at the moment of making the deposit.
Does EcoCard accept only US dollar deposits?	NO. You may choose to deposit in other currencies as well – Euro, British Pounds, Swiss Franks, Israeli New Shekels, Danish Crones and other. Check the "Money Deposits" section for the list of currencies accepted by each payment method.
I forgot to include my EcoCard account number to the Payment Details when I was depositing money. How should I act?	Every time you make an international bank deposit you should fill in and submit the deposit confirmation form. This form is mandatory. It helps us to allocate your payment and to credit your EcoCard account faster and more efficiently.
I have deposited money, but my EcoCard has not been credited yet. What happened?	Deposits made through wire transfers are usually credited within 1-4 business days. Remember that every time you make a bank deposit, you should fill in and submit the deposit confirmation form. This form is mandatory. It helps us to allocate your payment and to credit your EcoCard account faster and more efficiently. If your EcoCard account crediting does not happen within the set times, please send us by FAX or email a copy of your payment order identifying your payment to EcoCard. Our staff will contact you as soon as possible. Please note that EcoCard Ltd does not accept responsibility for delays due to the third-party working schedule.
How do I manage funds on my EcoCard?	After logging into MyEco – a user-friendly browser interface where EcoCard is managed – you can receive reports and initiate activities with similar features as an ordinary banking account has.
I would like to make a withdrawal from my EcoCard. How can I do this?	Check out Step-by-Step instructions on Withdrawing. The request for withdrawal can be generated 24/7 by logging into EcoCard, going to the "Withdraw" section and selecting a method and amount of withdrawal. It takes 3 business days to process the request plus up to 5 business days for funds to reach your bank account.

Paying with EcoCard
How can I pay to one of your merchants?	In order to make payments with EcoCard to our merchants you should: Be registered with both – EcoCard and Merchant; You have to have money on your EcoCard (EcoCard is a prepaid card). If you do not, check Step-by-Step instructions on Depositing. Go to the Merchant’s site, Login into your account there; Go to the “Deposit” section (the name of this section may vary with different merchants), choose EcoCard as a payment method; Insert the amount you wish to deposit from your EcoCard (it should be equal or less your EcoCard balance); Then insert your User Name and Password and press “Next” or “Submit” button; Funds are transferred (you may check it by logging into your EcoCard). You may start playing and betting.
My EcoCard is in one currency, but my account with one of your Merchants is in another currency. How should I act if I want to pay with EcoCard?	There is absolutely no problem – the amount you wish to pay from EcoCard will be automatically converted to the currency of the Merchant according to the present day currency exchange rate.

Registration / Login
I am experiencing problems logging into my EcoCard. What have I done wrong?	You have not done anything wrong. Keep in mind that your Password is case sensitive. Make sure CAPSLOCK on your computer is off (or on, depending on whether CAPSLOCK was on or off when you registered with EcoCard). In order to log into your EcoCard you should type in your User Name and your Password.
I have a problem logging into my account with one of your merchants. What should I do?	You should contact that merchant support team.
Why am I asked to fill in Secret Question during registration?	Filling in the Secret Question and Answer Information is a requirement for all EcoCard Holders. It is necessary for preventing loss of the password – there is no other way to restore it except for answering to the secret question. EcoCard takes care of the clients' security and therefore NEVER discloses information about their accounts to people that we are unable to identify. You should look at EcoCard Password as at your wallet – when you lose it, you lose your money and nobody can help. As with your wallet you are the only one responsible to know where it is, you are the only one who knows your Account Number and Password.
I forgot my password. What should I do?	If you forgot your password you should initiate a Password Recovery Process and follow the instructions.
I forgot my User Name. What should I do?	You are welcome to contact us at support@ecocard.com
I have not received my Password. What should I do?	Password is chosen by you during registration and is known ONLY to you. We do not keep a record of your password.
How do I log into my EcoCard Account?	You should use your User Name and your Password.
What are the requirements / restrictions for the "Password" field?	Password should be at least 6 and up to 16 symbols long. It should not be too short or too simple. It should not be identical to your e-mail address or contain repeated sub-strings of characters. The Password field is CaSe sensitive: it distinguishes between lower-case and upper-case letters. Eco recommends the Password to be a combination of letters and symbols. Keep the Password in a safe place and do not disclose it to any third party. Please review our password guide: Things to do: Things not to do: Use a mixture of different character types (alphabetic, numeric, special) Use a word or words in any language Use a mixture of characters of upper and lower cases Use a proper name, e.g. a name of your pet Choose an easy-to-remember password Use information that can be found in your wallet, e.g. Driver’s License Number Change the password often Use information commonly known about you Make sure you are not cheated when entering your password Write your password anywhere or give to anybody

General Questions
What is EcoCard and where I can use it?	EcoCard is a prepaid virtual debit card that utilizes state-of-the-art Internet technologies, know-how and expertise, and a fully developed network of major banks across Europe with branch representations all over the world. You may use it paying for services to one of the merchants from our list.
How secure is Eco?	Eco development team manages the forefront of the latest Internet technology, connectivity and security. All connections and data transmissions on the protected pages are encrypted by SSL.
What makes EcoCard different from other payment tools?	Convenience and immediacy of use Easy deposits and guaranteed payouts Low cost (No registration fee; No annual fee; Free payment transactions) Secure transactions Acceptance by gaming merchants No payment rejection
What are your fees?	Fee Schedule for EcoCard Holders: # Service Fee 1. Registration Fee None 2. Bank wire deposits to EcoCard Account Free of Charge* 3. Credit Card Deposits 2.9%* 4. EFT deposits (available for Canadian residents) Free of Charge* 5. Withdrawals from EcoCard to Bank Account 10 Euro flat fee** Show withdrawal fees for all currencies 6. Transfer to another EcoCard account (sender pays) 1.5% 7. Payment to an online merchant Free of Charge *Subject to any fees and charges as imposed by any third-party being an intermediary between EcoCard Holder and EcoCard Payment System **Subject to correspondent bank fees and charges for international transfers
Can I call you?	Yes. You can call our International UK line +44 870 763 0177 – leave us your name, EcoCard account number, telephone number (with country code), the time when you wish us to call you and briefly describe your problem. Our support operators will get in touch with you.
I want to close my EcoCard. What should I do?	There is nothing to be done about it: you may terminate using EcoCard whenever you want, but we will keep the record about your EcoCard in our database so that you may resume using it any time.

Please feel free to contact us for any question you might have about Eco Products.